We are committed to providing high-quality products and exceptional customer service. Please take a moment to review our refund policy.

1. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receiving the order. We will gladly arrange for a return and issue a full refund or provide a replacement.

2. Custom Orders: For custom orders, you have the option to cancel your purchase within one week of the purchase date for a full refund. Unfortunately, cancellations after this timeframe cannot be accepted as our artisans immediately begin the crafting process.

3. General Returns: We do not offer refunds for general returns once items have been received. However, we are always available to assist you with any concerns or issues you may have with your purchase.

Our goal is to ensure your complete satisfaction with our products and services. If you have any questions or need further assistance regarding our refund policy, please don't hesitate to reach out to our customer support team.

Thank you for choosing Padded Ponies. We truly value your business and look forward to serving you again.