Politique d’expédition
Thank you for choosing Padded Ponies as your equestrian outfitters. . We are committed to providing you with a seamless and efficient shipping experience. Please take a moment to review our shipping policy.
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Custom Orders: For custom orders, please allow a production time of 5-6 weeks from the date of purchase. We take immense pride in handcrafting each item to meet our quality standards and your unique specifications.
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Shipping Methods: Custom orders are shipped via USPS Express, Priority, or First Class Mail, depending on the chosen shipping option at checkout. Orders shipping via Express or Priority Mail include $100 insurance to protect against unforeseen circumstances.
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Insurance and Liability: Please note that while we take utmost care to package and ship your orders securely, Padded Ponies is not responsible for lost or damaged packages during transit. If you wish to ensure full coverage for your order, including the entire value of your purchase, please contact us before finalizing your order to arrange for additional insurance.
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Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.
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International Shipping: For international orders, please be aware that customs duties, taxes, or import fees may apply. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost.
If you have any questions or require assistance with your order or shipping preferences, please don't hesitate to contact us directly. Your satisfaction is our top priority, and we are here to ensure a smooth and enjoyable shopping experience.
